How long does it take for my doll to arrive?
Since the Covid and the war in Ukraine, the total average delay is 50 to 70 days for most of the dolls to Europe, United Kingdom, Switzerland and Sweden.
Why does it take time?
Because each doll is made only for you. Once your order is placed, we double check with you the options you have chosen.
- Within 24 hours of this verification, we send your order to production
- Your TPE doll is made to measure within 15 to 30 days on average
- Your silicone doll is made within 20 to 45 days on average
- Our agents control the quality independently of the manufacturers and leave the quality control report and the Ava Love Doll kit near your beauty
- It is shipped and arrives within 7 to 15 days in normal period
- The average delivery time is 30 to 50 days (excluding express transport)
Will I have to pay customs fees?
Custom made dolls: No, the price shown is the final price including shipping, customs and VAT. We take care of these costs, you do not have to add anything if you are located in Europe, UK.
North America: Usually there will be no customs duties. If you’re not ok with the potential customs fees, we’ll cancel the order and give you full refund.
Doll in stock in Europe – Ready to ship: You do not have to add anything if you are located within the EU zone.
List of countries in the euro zone here.
UK, Switzerland, Finland, Norway, you will have to pay import duty.
Doll in stock in US – Ready to ship: You do not have to add anything if you are located in the United States.
What delivery options are available?
All the dolls are delivered by UPS at your door for Europe, UK, USA, Canada.
Can I schedule the delivery in case of unavailability?
Yes, it is possible to schedule the delivery with UPS My Choice. You can also collect your doll directly from your local UPS centre.
Is the shipping box discreet?
Yes, the package is neutral, it is thick and strong.
Where do we deliver?
We ship worldwide except for the following countries: India, Indonesia, African countries, Islamic countries.
- American Express
What payment methods are available?
- Credit card
- Paypal – Pay in 4 interest-free subject to eligibility by PayPal services
- Google Pay
- Bank transfer
- Crypto currency to come